At Slippyy, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation) is required

2. Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged by the customer
• Items returned after 30 days of delivery

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will:

• Offer a replacement at no extra cost, or
• Provide a full refund, depending on your preference

Please include photos or videos as proof when contacting us.

4. Return Process

To initiate a return:

1. Contact our support team with your order number
2. Wait for return instructions and approval
   
3. Ship the item back to the provided return address

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Processing time: 5–10 business days depending on your bank or payment provider

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card provider
• Then contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.